TiER1 Blog

TiER1 recently asked current and past clients (and partners) to give us the skinny on how we’re doing in terms of client satisfaction. Forty-six people from a variety of industries responded to the survey, and while you might think we paid them to say nice things about us, we didn’t! 

Our clients have spoken – and here’s what they had to say:

• When asked the likelihood to recommend us to friends/colleagues (on a scale of 1 to 10 with 10 being extremely likely), 91% gave us an 8, 9, or 10. 
• When asked how we compared to other firms:
  • 84% said we were above average or exceptional on Creativity
  • 86% said we were above average or exceptional on Knowledge/Expertise
  • 84% said we were above average or exceptional on Trustworthiness
  • 74% said we were above average or exceptional on Quality
  • When asked to describe our strengths in their own words, the following concepts/terms were used (this many times):
    • Relationship/People/Trustworthiness/Integrity  (19)
    • Flexibility/Responsiveness (12)
    • Creativity (9)
    • Quality (7)
    • Strategy/Navigation/Consulting/Expertise (5)
    • Project Management (4) 

When asked what they value most in TiER1, some client comments were:

• “I can trust the company to get it done every time.”
• “I feel TiER1 is truly vested in the success of what we do.”
•  “[TiER1 is] willing to say ‘no,’ versus risk delivering less than expected work product.” 

We appreciate this positive feedback and send it right back.  A key ingredient of our lasting client relationships is that we think as highly of our clients as they think of us.

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